Frequently Asked Questions (FAQs)
1. What are the shipping costs?
- Shipping costs are calculated at checkout based on your location and the weight of your order.
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2. How long will it take for my order to be shipped?
- We aim to process and ship your order within 2 to 7 business days.
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3. Can I track my order?
- Yes, once your order has been shipped, you will receive a tracking number via email so you can track your order.
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4. What if my item arrives damaged?
- Please contact us within 7 days of delivery so we can assist you with a replacement or refund.
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5. Can I return my order?
- Returns are only accepted for unopened and undamaged items, with the exception of wellness products and custom-made items.
6. Who is responsible for return shipping costs?
- Customers are responsible for shipping costs when returning items.
7. Do you ship internationally?
- Yes we do!
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8. How can I contact customer service?
- You can reach us through the contact form for questions about shipping or returns.
Return Policy & Shipping Policy
Shipping Policy for Es Zorro Art
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At Es Zorro Art, we specialize in unique handmade products, including taxidermy items, soap, wellness products, candles, home decor, crystals, and clothing, with a focus on witchcraft. We offer standard worldwide shipping, with shipping costs calculated at checkout based on your location. We strive to process and ship your order within 2 to 7 business days. While we take great care in packaging fragile items such as taxidermy butterflies, we offer two options in case of damage during shipping: a full refund or a replacement item (this does not apply to unique items like butterflies, but does apply to the same type of item, such as soap). Please note that we do not offer free shipping.
Return Policy for Es Zorro Art
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We want you to be satisfied with your purchase from Es Zorro Art. However, due to the nature of our products, we do not accept returns on wellness items, custom-made articles, or used or worn products. For other items, customers are responsible for return shipping costs. If you receive a damaged item, please contact us within 7 days of delivery so we can assist you further. Thank you for supporting handmade products!